Legal
Refund and Cancellation Policy
This policy explains when you can cancel work you have ordered from PT Sentra Digital Kreatif and how any refund is calculated. It forms part of our Terms and applies to everything ordered under the Rhema, Sunnyside, and Forgia product lines, because all of them are sold by the same company.
Before you pay anything
An initial consultation to scope a possible project is free, and you are under no obligation after it. Nothing is charged until you accept a quotation or pay a deposit.
Cancelling before work begins
If you cancel after paying a deposit but before we have started work, we refund the deposit in full, less any third-party cost already committed on your behalf (for example a venue booking, a paid stock licence, or a domain purchase). We will show you those costs.
Cancelling after work has begun
Once work is under way, the deposit covers the effort already spent and is not refundable. If you have paid beyond the deposit for stages we have not started, we refund that excess. We will send you a short statement of what was completed and what is being returned.
Services billed per unit
Some services are billed per page, per session, per day, or per month — translation, interpreting, photo and video sessions, and social media management. For these:
- Units not yet delivered are refunded in full.
- Units already delivered are not refundable.
- A booked session or interpreting day cancelled less than 3 working days before the date is charged in full, because the time is reserved and cannot be resold at that notice. Cancelled earlier, it is refunded in full.
Event production
Event work commits suppliers and dates early. Cancelling more than 30 days before the event date: deposit refunded less committed supplier costs. Between 30 and 14 days: half the deposit is retained. Within 14 days: the deposit is retained in full. Amounts paid for stages not yet begun are refunded in every case.
If we cancel
If we cancel an engagement for any reason other than your material breach, we refund everything you have paid for work not yet delivered, without deduction.
Work that is not what you asked for
If a deliverable does not match the agreed brief, tell us and we will correct it at no charge. Revisions within the agreed scope are part of the price. A refund is appropriate only where we cannot deliver what was agreed.
How to ask for a refund
Email hello@sdkgroup.my.id from the address on the invoice, quoting the invoice number. We will respond within 3 working days with the calculation.
How refunds are paid
Approved refunds are returned through the same channel you paid from, and are issued within 14 working days of agreement. Where your bank or payment provider takes longer to post the funds, that time is outside our control. We do not refund to a different account than the one that paid.
Disputes
Please contact us before raising a dispute with your bank or card issuer — we can almost always resolve it faster. This policy is governed by the laws of the Republic of Indonesia.
Contact
PT Sentra Digital Kreatif · Perseroan Perorangan
Registered address: Medayu Utara IV Kav 162 No 23 A, Medokan Ayu, Rungkut, Surabaya, Jawa Timur, 60295, Indonesia
Operating address: Northwest Central NJ 16/17, Pakal, Pakal, Surabaya, Jawa Timur, 60194, Indonesia
Phone: +62 851-8321-0130
hello@sdkgroup.my.id
Business ID (NIB): 2702230103243
Tax ID (NPWP): 62.814.300.0-615.000